PriceDroppa.com — Frequently Asked Questions (FAQ)
Shipping
Where do you ship orders?
We ship worldwide. For security reasons, all orders can only be shipped to the billing address of the payment cardholder.
How long does shipping take?
– USA & Canada (Ground): 5–15 business days
– USA & Canada (Air): 1–5 business days
– International (Ground): 15–20 business days
– International (Air): 5–10 business days
– USA & Canada (Air): 1–5 business days
– International (Ground): 15–20 business days
– International (Air): 5–10 business days
Do delivery times include customs?
No. Customs clearance may take an additional 1–10 business days. Please keep your phone number and email up to date so customs can contact you if needed.
Taxes & Duties
Do you charge taxes on orders?
No. We do not collect taxes at checkout. Local customs authorities will determine the applicable taxes, duties, or fees for your location.
How are taxes and duties collected?
Customs will contact you directly to collect any taxes or duties before your order is released for delivery.
Returns
Do you accept returns?
Yes. Returns are accepted with a 20% restocking fee.
What if the item has been opened?
Open-box items are treated as used and carry a 50% restocking fee.
How do you verify returns?
Each order is linked to the product’s serial number. If the serial number on the returned item does not match our records, the return will not be accepted.
Are any items non-returnable?
Yes. Products such as computer components, collectibles, art pieces, clothing, shoes, and others noted in the product description are non-returnable.
Guarantee & Warranty
Are products new and sealed?
Yes. All products are new and factory sealed unless otherwise stated in the product description.
How do I claim a warranty?
Warranties are handled directly with the manufacturer or vendor according to their policies.
Payment
What payment methods do you accept?
We accept all major credit cards only. All payments are securely processed through PayPal.
Is my payment information secure?
Yes. Payments are processed by PayPal’s secure system. We do not store or have access to your full card details.
Order Cancellations
Can I cancel my order?
Orders can only be cancelled if they have not shipped. Once shipped, the order cannot be cancelled and must go through the return process.
Is there a cancellation fee?
Yes. A 10% cancellation fee may apply to cover processing costs.
Refunds
How long do refunds take?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
How will my refund be issued?
Refunds are issued to the original payment method through PayPal. Your bank or card provider may take additional time to release the funds.
Fraud Prevention & Security
What steps do you take to prevent fraud?
For customer and company protection, all orders must be shipped to the billing address of the payment method.
Can PriceDroppa refuse or cancel suspicious orders?
Yes. We reserve the right to review, hold, or cancel any order that appears suspicious, fraudulent, or placed with false information.
Why do you have these policies?
These measures protect both our customers and our company from fraud, chargebacks, and unauthorized use of payment methods.
Fraud Prevention & Security
What steps do you take to prevent fraud?
For customer and company protection, all orders must be shipped to the billing address of the payment method.
Can PriceDroppa refuse or cancel suspicious orders?
Yes. We reserve the right to review, hold, or cancel any order that appears suspicious, fraudulent, or placed with false information.
Why do you have these policies?
These measures protect both our customers and our company from fraud, chargebacks, and unauthorized use of payment methods.